Orders are processed Monday-Friday (with the exception of Holidays) during normal business hours between 8:30 am - 5:00 pm Eastern Time. Orders received before 2:00 pm will be processed and shipped out the same business day, pending product availability. Please call us regarding any Express or Urgent order placed after 2:00 PM Eastern. Ground Shipping orders normally take 1 - 5 business days to arrive.
Our shipping rates are some of the lowest online, if not the lowest in the business. Our free shipping applies only to USPS or Federal Express ground service within the continental United States. Free shipping offer does not apply to pallet based quantities. For large orders call 1-800-992-1345 for our discounted and pallet based shipping rates.
International Shipping: Please call for details and shipping rates.
All sales are final. Drug and alcohol testing products are non refundable due to the nature of the product, unless the product is deemed defective by DrugTestingForLess.com or if we shipped the wrong product, and only if we have issued an Return Merchandise Authorization (RMA) Number. Testing devices suspected of being defective will be sent to the manufacturer for testing. Once the product has been tested we will send a letter of explanation and if defective we will replace the product, issue a refund check or process a credit card refund. Please keep in mind that our testing products are highly reliable and most are FDA Approved.
Before returning any product, you must obtain a RMA number. NO returns, of any type, will be accepted without an RMA number. Please have the following information on hand when calling for an RMA number: customer name, order or invoice number and the nature of the problem. To obtain an RMA number and return instructions, please call Customer Service at 1-800-992-1345 to start this process. You are responsible for arranging shipment of the product back to the DrugTestingForLess.com warehouse. You may use UPS, FedEx or USPS.
All returns authorized by DrugTestingForLess.com are subject to a restocking fee of 25%, and must be completed within 30 days of the date of invoice, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer. Products must be unopened due to FDA regulations and or the department of health. Shipping charges are non-refundable.
If for some reason you are not satisfied we will make every effort to satisfy your needs.
We appreciate your business.